Vice President, Client Service

Toronto, ON (Hybrid - 3 days in office)

Kantar, the world’s leading marketing data and analytics company. We understand more about how people think, feel, shop, share, vote, and view than anyone else. Combining our expertise in human understanding with advanced technologies. Kantar’s 25,000 people, based in more than 100 countries, help the world’s leading organisations succeed and grow. Nobody knows people better than Kantar. We provide insight and inspiration to help our clients, our people and society to create and flourish in an extraordinary world.

Kantar Canada is a Division of Kantar North America. We have many of Canada’s top companies across different sectors in our client portfolio, along with local servicing of key large global clients.  We leverage Kantar’s world leading IP (BrandZ, Link, Blueprint for Brand Growth) and tech solutions (Kantar Marketplace) to deliver end-to-end insights to our clients.  Our solutions cover Brand Equity, Creative Testing, Media Measurement, Innovation, Customer Experience, and Qualitative research.  Our solutions are supported with cutting-edge tech solutions and an AI development partnership with Microsoft.

We are located in a modern and dynamic work environment in the Waterfront Innovation Centre at 155 Queen’s Quay E. Toronto.

This position reports to the President, Kantar Canada and will be part of our Division’s Leadership Team, along with our Client Partners, Head of Client Service, Sales Team, and Marketing.

Key Responsibilities

The role to drive evolving business and client growth, with key responsibilities including:

• Leading a matrixed team (reporting to Client Service & Global Research Group) to deliver best in class insights to one of our major clients.  This will include leading report generation, presenting results, regular engagement with client stakeholders, and bringing insights from different initiatives and throughout Kantar together to drive growth.  They will collaborate closely with the Client Partner to drive client satisfaction and account retention/growth for Kantar.

• Launching and delivering a cutting-edge Brand Intelligence program, recently award to Kantar, which includes solutions and talent from different parts of our organization.

What We're Looking For

• 15+ years’ experience in related industries such as Consulting, Market Research, Marketing, Media/Creative Agencies, Consumer Packaged Goods, Technology, Healthcare, Retail, and Financial Services

• Demonstrated success in developing and growing deep and lasting client relationships, client-side experience an asset.

• Strong presence and ability to engage at senior most levels of client organization (e.g., Marketing, Research, C-Suite)

• Proven track record successfully meeting/exceeding business/revenue targets and driving impact

• Strong consultative, analytical, problem solving and critical thinking skills

• Highly effective team leader, inspiring and developing others

• Proficient at driving innovation internally and at the client level

• Experience with contractual management

• Builds strong internal networks and effectively manages through influence

• Superior communication, influencing and negotiation skills

• Highly motivated, self-starter, driver of change and transformation

• Bachelor’s degree (minimum)

Kantar Canada Benefits

We provide a comprehensive benefits package, including: 

• Extended health, dental, vision care, disability, life insurance 

• Wellness account

• EAP (employee assistance program) 

• Retirement plan (RRSP/DPSP) with employer match 

• Flex Time Off program  

Why join Kantar?

We shape the brands of tomorrow by better understanding people everywhere. By understanding people, we can understand what drives their decisions, actions, and aspirations on a global scale. And by amplifying our in-depth expertise of human understanding alongside ground-breaking technology, we can help brands find concrete insights that will help them succeed in our fast-paced, ever shifting world.

And because we know people, we like to make sure our own people are being looked after as well. Equality of opportunity for everyone is our highest priority and we support our colleagues to work in a way that supports their health and wellbeing. While we encourage teams to spend part of their working week in the office, we understand no one size fits all; our approach is flexible to ensure everybody feels included, accepted, and that we can win together. We’re dedicated to creating an inclusive culture and value the diversity of our people, clients, suppliers and communities, and we encourage applications from all backgrounds and sections of society. Even if you feel like you’re not an exact match, we’d love to receive your application and talk to you about this job or others at Kantar.

Privacy and Legal Statement

Please note that by applying to this opportunity you consent to the personal data you provide to us to be processed and retained by The Kantar Group Limited (“Kantar”). Your details will be kept on our Internal ATS (Applicant Tracking System) for as long as is necessary for the purposes of recruitment, which may include your details being shared with the hiring manager. 

The base salary range for this role in Toronto is CAD $165,000- CAD $185,000. Your final base salary will be determined based on several factors which may include but are not limited to location, work experience, skills, knowledge, education and/or certifications.  All qualified applicants will receive consideration for employment without regard age, ancestry, colour, race, citizenship, ethnic origin, place of origin, creed, disability, family/marital status, gender identity/expression, sex, sexual orientation, or any other legally protected characteristics.

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