This role requires managing a portfolio of accounts that will be assigned covering Kantar solutions relevant to client. Responsibilities include managing key client accounts, designing insightful solutions, and building a team of experts, with required skills in program management, data handling, presentation, stakeholder communication, and technology understanding. As one of the senior account and team leaders in the organization, this role will involve leading the customer experience strategy to foster strong client relationships and grow business in the Philippines.
Insights
Our insights colleagues are experts in human understanding. With expertise covering brand, innovation, creative, media, commerce and customer experience, they help clients define what brands should stand for, how to disrupt and renew their offer, how to connect with audiences and how to win with consumers and customers.
Key Outcomes
- Nurture and grow a portfolio of accounts by identifying and pursuing opportunities that will grow existing business, revenue and profitability.
- Lead, support and grow CX in the Philippines business by taking care of existing clients and helping pursue new leads
- Oversee client accounts and lead the team on delivering all account deliverables while working to agreed budgets, and course-corrects where required
- Design appropriate solutions to drive meaningful insight for clients’ needs and their business
- Develop in-depth knowledge and understanding of clients and their business in all interactions with clients. Deliverables and analysis conducted applies this knowledge and commercial implications and realities.
- Accountable for motivating, nurturing and building a team of experts that will deliver any program excellently (CX and Research)
Capabilities
- Experience in Insights, Market Research and similar practice
- Experience in CX Program Management (workshops, project management skills, etc)
- Comfortable with multiple data sources including client + survey
- Strong presentation skills and story telling
- Good communicator with experience managing multiple senior stakeholders
- Comfortable in using and talking about technology as an enabler, ideal with experience and more depth in technology workings
- People management skills
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