This position is for an Associate Help Desk Systems Administrator. The ideal candidate will be a great teammate who assists users who are having problems with software, computers, or peripherals such as printers or scanners, telephony, and proprietary programs. You will also fulfill other responsibilities or projects as assigned. This is a hybrid role combining Tier 1 Help Desk responsibilities with light Hosting/Infrastructure administration duties, supporting minimal on-prem infrastructure. This role is based on-site 5 days per week.

• Tier 1 End-User Support: Provide first-line technical support for all hardware (laptops, desktops, monitors, peripherals, mobile devices), software (Microsoft 365 applications, proprietary programs), and network connectivity issues.
• On-Site Hardware Support & Setup: Perform hands-on setup, configuration, and troubleshooting of workstations, laptops, and peripheral devices. Assist with physical hardware installations and cable management within the office.
• Endpoint Administration & Security: Manage endpoint lifecycle, including deployment, configuration, maintenance, and decommissioning. Ensure endpoint security through adherence to patching policies, antivirus management, and user awareness.
• Business Continuity Support: Assist in ensuring the continuity of end-user services and basic network connectivity, advancing to senior IT personnel as needed.
• Network & Infrastructure Monitoring: Monitor the health and performance of critical network infrastructure, including the firewall, switch stack, access points and CCTV cameras.
• Assist with basic troubleshooting of network connectivity issues: Assist with basic troubleshooting of network connectivity issues (LAN/WLAN), identifying potential hardware faults or service interruptions, advance through appropriate escalation channels. Support basic telephony systems and connectivity.
• Software Installation & Maintenance: Install, configure, and troubleshoot operating systems (Windows, macOS), productivity software (Microsoft 365 suite), and specialized applications.
• Documentation & Knowledge Management: Create and maintain comprehensive documentation for IT procedures, common issues, and infrastructure configurations. Contribute to the team's knowledge base for continuous improvement.
• After-Hours & Weekend Support: Provide scheduled or on-call support for critical issues outside of regular business hours as required.
   

Requirements

• Bachelor's Degree or equivalent experience in Computer Science, Information Technology, or a related field, or equivalent practical work experience.
• 1-3 years of demonstrable experience in an IT Support, Help Desk, or Desktop Support role.
• Strong verbal and written communication skills, with the ability to explain technical concepts clearly to non-technical users.
• Ability to manage multiple tasks effectively, prioritize, and work both independently and multi-functionally within a team.
• Excellent work ethic and a customer-service oriented mentality.
• Excellent diagnostic and problem-solving proficiency with a creative thinking approach.
• Strong foundational knowledge of networking concepts (TCP/IP, DNS, DHCP, VLANs) and network troubleshooting.
• Ease in setting up and managing workstations and laptops
• Experience with Microsoft 365 administration (Outlook, Teams, SharePoint, OneDrive).
• Managing and monitoring help desk tickets
• Hardware firmware and driver checks
• Monitor performance, events, disk space, and services
• Microsoft and 3rd party patches and updates
• Ability to code Google and other APIs a HUGE plus
• Relevant industry certification (Microsoft, CompTIA A+, Network+, CCNA)
• MacOS experience
   

Worldpanel by Numerator benefits:

• 25 days holidays plus your birthday off!
• Employee Assistance Programme
• Private Medical & Dental Insurance
• Eyecare Vouchers
• Life Assurance & Income Protection
• Cycle to Work Scheme
   

At Worldpanel by Numerator, we have an integrated way of rewarding our people based around a simple, clear and consistent set of principles. Our approach helps to ensure we are market competitive and also to support a pay for performance culture, where your reward and career progression opportunities are linked to what you deliver.

We go beyond the obvious, using intelligence, passion and creativity to encourage new thinking and shape the world we live in. Apply for a career that’s out of the ordinary and join us.

We want to build an equality of opportunity in a fair and encouraging working environment where people feel included, accepted and are allowed to thrive in a space where their mental health and well-being is taken into consideration.

We want to build a more diverse community to expand our talent pool, be locally representative, drive diversity of thinking and better commercial outcomes.

About Worldpanel by Numerator

Worldpanel by Numerator is the world’s leading data, insights and consulting company. We understand more about how people think, feel, shop, share, vote and view than anyone else. Combining our expertise in human understanding with advanced technologies. Worldpanel by Numerator’s 25,000 people based in more than 100 countries help the world’s leading organisations succeed and grow. Nobody knows people better than Worldpanel by Numerator. We provide insight and inspiration to help our clients, our people and society to create and flourish in an extraordinary world.

At Worldpanel by Numerator we have an integrated way of rewarding our people based around a simple, clear and consistent set of principles. Our approach helps to ensure we are market competitive and also to support a pay for performance culture, where your reward and career progression opportunities are linked to what you deliver.

Our Worldpanel colleagues are the global experts in shopper behaviour, offering continuous monitoring, advanced analytics and tailored solutions to inspire successful decisions by leading organisations worldwide. Worldpanel turns purchase behaviour into competitive advantage across a diverse range of markets including tech, fashion, telecoms and FMCG.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.