As people increasingly move across channels and platforms, Kantar Media’s data and audience measurement, targeting, analytics and advertising intelligence services unlock insights to inform powerful decision-making. 

Working with panel and first-party data in over 80 countries, we have the world’s fastest growing cross-media measurement footprint, underpinned by versatility, scale, technology and expertise, to drive long-term business growth for our clients and partners. 

Job Title: Panel Experience and Quality Manager
Location: London, Grays Inn Road
Full time/Permanent/Hybrid 

#LI-Hybrid #LI-EH2 #LI-KantarMedia

    
Role Description:    
Kantar Media are looking for a driven Panel Experience and Quality Manager to join our Screenwise team. This is a pivotal role in providing input into ongoing panel management of the Screenwise Panel, ensuring a healthy, balanced reporting panel.

Role Overview:
As the Screenwise Panel Experience and Quality Manager, you will collaborate closely with operational teams across Media and KWP, aligning efforts to prioritise initiatives that maximise panel effectiveness and value for clients. Your strategic oversight will focus on setting clear priorities for targeting and messaging, and you’ll rigorously evaluate the impact of these actions to ensure continuous improvement. Your insights will directly shape the panel’s performance and relevance, reflecting your commitment to excellence.

In this client-facing role, you will serve as the dedicated advocate for panel members, acting as their voice and champion in all interactions with clients. By ensuring their experiences are consistently considered and valued, you’ll strengthen the reliability and integrity of panel insights, fostering trust and loyalty.

The role will report into Head of Research and Quality for the Screenwise Panel.

Role Responsibilities: 

• Regularly review and assess the performance of the Screenwise Panel to ensure it aligns with service requirements and meets client expectations.
• Identify areas for improvement and implement strategies to enhance panel health, engagement, and reliability.
• Work closely with key stakeholders, including the Head of Operations, Panel Managers, and Senior Leaders, to align panel management strategies with organisational goals and client requirements. 
• Foster strong partnerships to drive innovation and operational excellence.
• Lead and contribute to special projects as needed, bringing flexibility, creativity, 
• Partner with service and central teams to follow up on and resolve identified issues efficiently. Ensure seamless communication and proactive problem-solving
• Understanding the function of Kantar Audience Measurement systems.
• Partner with service and central teams to follow up on and resolve identified issues efficiently. 
• Participate in User Acceptance Testing of software upgrades and new products, reporting to the client
• Assist with the documentation of key processes, ensuring they are maintained in line with ISO 9001 and Kantar standard.

Key Skills:

• Proactively identify issues and confidently implement solutions, either independently or through collaboration with cross-functional teams.
• Engage directly with clients, demonstrating confidence and professionalism to address inquiries, provide updates, and ensure their needs are met effectively.
• Good working knowledge of Microsoft tools, especially Excel and Access (training can be provided)
• Understanding of browsers and mobile operating systems and the Google software and router meters (training can be provided)

At Kantar we have an integrated way of rewarding our people based around a simple, clear, and consistent set of principles. Our approach helps to ensure we are market competitive and to support a pay for performance culture, where your reward and career progression opportunities are linked to what you deliver. 
 
We go beyond the obvious, using intelligence, passion, and creativity to inspire new thinking and shape the world we live in. Apply for a career that’s out of the ordinary and join us. 
 
We want to create an equality of opportunity in a fair and supportive working environment where people feel included, accepted, and are allowed to flourish in a space where their mental health and wellbeing is taken into consideration.  We want to create a more diverse community to expand our talent pool, be locally representative, drive diversity of thinking and better commercial outcomes. 
 
At Kantar, the diversity of our employees provides a richer environment for our employees and broader depth and breadth of thinking for our clients.  Kantar is committed to inclusion and diversity; therefore, we welcome applications from all sections of society and do not discriminate based on age, race, religion, gender, pregnancy, sexual orientation, gender identity, disability, marital status, or any other legally protected characteristics.

Privacy and Legal Statement

PRIVACY DISCLOSURE: Please note that by applying to this opportunity you consent to the personal data you provide to us to be processed and retained by Kantar Media. Your details will be kept on our Internal ATS (Applicant Tracking System) for as long as is necessary for the purposes of recruitment, which may include your details being shared with the hiring manager(s) and for consideration for potential future opportunities by Kantar and its affiliate Kantar group companies. For full details of our privacy policy please visit www.kantar.com